Repair

On the occasion an instrument breaks or becomes damaged, Amplivox aim for repairs to be rectified quickly by the experienced engineers, who are efficient and highly knowledgeable of medical instruments.

Amplivox provide a fast turnaround time with competitive pricing. The repair service applies to both Amplivox manufactured instruments and many other audiological equipment and medical instrument brands.

Fault identification service

Amplivox provide a fixed-fee fault identification service for £99 (Audiometers and Tympanometers). The majority of faults can be identified quickly by the Amplivox team. If this is not the case, Amplivox will provide a report and a quotation in order to complete the repair.

Fixed Fee Fault Find Work includes:

• 30-minute engineering time
• Repair quotation where required
• 10-point equipment functionality check
• The first £20 of any parts required for a repair
• Next day return carriage (UK mainland only).

What happens if Amplivox are unable to repair the instrument? 

In the unlikely event of this happening, Amplivox will advise accordingly, offer a discount on a replacement instrument and free instrument disposal according to WEEE regulations (worth £100). Alternatively, Amplivox can return the instrument.

Sending an instrument for repair

Having the correct paperwork, contact details and/or purchase orders means Amplivox can repair and return instruments quickly.

To return an instrument to Amplivox, download and complete the UK Returns Form or International Returns Form below:

Download UK Returns Form

Download International Returns Form

Benefit from a fast turnaround – pre book now

To enable a faster turnaround time for your repair, pre-book by emailing Amplivox the completed UK or International Returns Form right away. Amplivox will then immediately book this in and await delivery.

How to pre-book:

Within the downloaded UK or International Returns Form, click the Pre-Book button or email the completed form to support@amplivox.com.

IMPORTANT: You must also include a printout copy of the UK or International Returns Form with your instrument and headset when sending it to Amplivox.

All prices are excluding VAT.

Click for information about the Amplivox standard warranty

For more information about repairs for a medical instrument, contact the Amplivox Support Team: