Frequently Asked Questions

How can we help you?


I would like some information on your devices.

Please visit the product section of our website here, where you can find out about each individual product, including a downloadable data sheet. Alternatively call in +44 (0) 1865 880846 to speak to our sales team.


How do I find out about your standard warranty cover?

Amplivox offer a three year warranty as standard. For more information, click here


How can I place an order?

Please email us at to place your order. 


I need a registration key for Audibase.

There is an individual registration key allocated to each product. Please ring us on +44 (0) 1865 880846 where we will be able to provide this registration key.


I need a calibration code.

Please visit here to request a calibration code, which will take up to 5 working days to be sent out to you.


I need technical support.

If you are in the in UK, please ring +44 (0) 1865 880846 where our customer experience team will be able to help. If you are in the US, please call 888 941 4208.


I would like some information on calibration/repair services.

We offer both on-site and return to base calibration options. Please click here for information on our calibration and repair services, including downloadable UK and international returns forms and postage templates.


When was my instrument last calibrated?

When you turn on your Amplivox instrument, it should initially display the date of the last calibration. If calibrated through Amplivox, we will also provide a printed certificate with each calibration.


I would like some information on courses.

Please visit the course section of our website here to find out about the courses that we offer. Alternatively, you can email our team at


I have lost my course certificate; can I get another copy?

Yes! If you have lost your course certificate, please email your regional sales manager who will be able to send across a digital copy. 


Where is my course certificate/results?

Course results can take up to 10 working days to be emailed to the individual who booked the course. The course certificate will also be sent across with the course results.