Repairs

On the occasion your audiological instrument breaks or becomes damaged, you can be assured that our experienced team of engineers will repair and rectify the issue quickly and ensure that your instrument is returned in full working order. 

We provide an efficient turnaround time with competitive and transparent pricing. The repair service applies to both Amplivox manufactured instruments and many other audiological equipment and medical instrument brands.

UK returns form Intl. returns form

How to book a repair

  • returns-form

    Complete returns form

    To enable an efficient turnaround time for your repair, pre-book by sending us your completed UK Returns or International Returns form via email. Download and complete the appropriate form below:

    UK Returns form >

    Intl. Returns form >

  • send-instrument

    Send instrument

    UK customers: Include the UK Returns form with your instrument and it’s headset. The shipping label is already completed on the second page of the returns form. We will contact you when the medical instrument has been received.

    Intl. customers: We will provide an RMA number within a working day to add to the International Returns Form. Send the form and instrument to us.

  • return-instrument

    Instrument return

    Once the instrument has been repaired it will be returned. If you have an account or have provided the required purchase order details (or other payment details), we will invoice and return the equipment. 

    If additional work is required or we are waiting for payment of invoice you will be notified.

IMPORTANT

You must also include a printout copy of the UK or International Returns form with your instrument and headset when sending it to us.
Click for information about the Amplivox standard warranty.

Please back up and remove personal data from your instrument before sending to Amplivox. If instruments are sent containing personal data, you are fully responsible for any such disclosure. Amplivox will delete any personal data immediately from the instruments without any further notice.

Fault identification service

We provide a fixed-fee fault identification service for £99.00 (audiometers and tympanometers). The majority of faults can be identified and repaired within this cost. If this is not the case and you have requested a quotation we will provide a report and quotation to complete the repair. The fixed-fee fault identification work includes: 

The first £20.00 of any parts required for a repair
Next day return carriage (UK mainland only)
10-point equipment functionality check
30 minutes of engineering time

Frequently asked questions

  • Why choose Amplivox for my repair services?

    Our repair department has many years of repairing and supporting many products around the world and is adept at finding and fixing faults quickly and efficiently.

    Do you guarantee the work?

    All repair work is guaranteed for between 3-12 months depending on the type of repair. For further information on our standard warranty, click here.

    How long will my repair take?

    The majority of issues and faults can be diagnosed and repaired within the time specified in the fixed fee fault finding service.

    When a repair takes longer or we are unable to diagnose a fault, we will contact you accordingly and keep you up to date regularly. All goods are sent back on an express service.

  • Which products do you repair?

    We support and repair all screening and diagnostic audiological medical equipment including audiometers, tympanometers (impedance meters), Otoacoustic Emissions (OAE), Hearing instrument Test (HiT) boxes and Evoked Response Audiometers.

    Our services support many of the world’s leading audiological instrument manufacturers including: Interacoustics A/S, Grason-Stadler, Maico Diagnostics GmbH, MedRX and Otometrics. To find out if we support your device please contact us on +44 (0)1865 880846 or email.

    What happens if you are unable to repair the instrument?

    In the unlikely event that we are unable to repair an instrument, we will advise you accordingly and offer a trade-in quotation for a new instrument.